Q: Touchscreen drivers on the accompanying CD do not seem to work.
A:

1. Uninstall ALL touchscreen drivers on your system, if there are any.
2. UNPLUG the USB cable to the monitor before performing the install.
3. Reboot your system.
4. It is a good idea to unplug ALL of your USB devices when installing.
5. Install touchscreen drivers in our files/drivers page.
6. Plug in the USB cable when indicated or after installation.
7. Make sure the touchscreen USB is plugged into the correct USB port.
8. Reboot your system.

For the VM84/VM84AC, please download the following:

driver
instructions

1. Run the touchkit utility.
2. Press the blinking X for a few seconds until the blinking stops.
3. The X will move around to different corners of the screen.
4. Repeat by pressing the X until the calibration ends.

Q: No display comes out.
A: Make sure to set the monitor to the correct mode by pressing the MODE or AV button.
Also, check the pins to make sure they are not bent or broken.

Q: Display still does not come out (VM70)
A: After pressing the on button, it takes about 5 seconds for the VM70 display to appear.

Q: Windows 9X causing page fault blue screen when touching the touch panel during system booting up for PS/2 model.
A: Avoid touching the touch panel when system booting up.

Q: The PS/2 touchkit driver is not loaded properly when the panel is touched during system booting up in Windows 2000.
A: Avoid touching the touch panel when booting up your system.

Q: Touchkit driver for DOS cannot be installed if autoexec.bat file does not exist in the system.
A: Create an empty autoexec.bat for installation.

Q: Touchkit driver for Win9X RS232 model might be disabled after system reboot if the Logitech mouseware installed.
A: Modify the registry for Logitech mouseware so that it will not scan the COM port where the touchkit RS232 controller attached. Run Regedit and go to
HKEY_LOCAL_MACHINE\Software\Logitech\MouseWare\CurrentVersion\Global
Then right click on “PortSearchOrder” and choose “amend” commend. Remove the COM port
which TouchKit uses and then save the registry.

Q: Touchkit USB controller with firmware version 2.08 causes system BIOS to hang when the system boots up.
A: Disconnect the touchkit USB controller. Change the BIOS setting that [USB Legacy Device] to disabled and then reboot.

Q: Touchkit driver for DOS hangs the system when a serial mouse is connected to the COM port
A: Remove the serial mouse or change the Touchkit port I/O address to avoid conflict same I/O address with the serial mouse.

A: The blue wire allows for automatic switching of your monitor to AV2 mode. It will automatically switch to it when connected to a 12V power source.
This is useful if you have a rear view camera connected to your car. The monitor will still function fine if the blue wire is not used.

Q: There is no sound coming out of the monitor
A:

• The VM84/VM84AC and the VM104 come with built-in speakers. Other models might not come with a speaker. Please check the specifications.
• Make sure the audio input is plugged in
• Make sure that the volume is not on mute or low:
  1. Press the menu button to bring up the On Screen Display (OSD)
  2. Navigate to the speaker icon using the + and - buttons
  3. Press the menu button once again
  4. Press the + and - buttons to adjust the volume level. Make sure it is not in mute (indicated by a bar accross the speaker)
  5. Press the menu button to accept the current setting
  6. Navigate to the exit icon
  7. Press menu to exit
     

Q: Cannot hibernate or shutdown from Windows with the touchscreen connected
A:
1. Go to Control Panel->System->Hardware->Device Manager
2. Click on Mice and other pointing devices->USB Touchscreen Controller
3. Click on the Power Management Tab
4. UNCHECK "Allow this device to bring the computer out of standby"
5. Click on OK

Q: How do I set the resolution to 800x480?
A: Unless your graphics adapter supports it, 800x480 is usually not available. As an alternative, you can try to download PowerStrip to get an 800x480 resolution.

• (Windows) Use the On Screen Keyboard (OSK)
  Start->Run and type osk to access the built-in on screen keyboard