• FAQ
  • Touchscreen Monitors

Touchscreen drivers do not seem to work
  1. Uninstall ALL touchscreen drivers on your system, if there are any.
  2. UNPLUG the USB cable to the monitor before performing the install.
  3. Reboot your system.
  4. It is a good idea to unplug ALL of your USB devices when installing.
  5. Install touchscreen drivers in our files/drivers page.
  6. Plug in the USB cable when indicated or after installation.
  7. Make sure the touchscreen USB is plugged into the correct USB port.
  8. Reboot your system.
How do I calibrate my touchscreen?
  1. Run the touchkit utility.
  2. Press the blinking X for a few seconds until the blinking stops.
  3. The X will move around to different corners of the screen.
  4. Repeat by pressing the X until the calibration ends.
Nothing is displayed
Check the following:
  • The monitor is powered with at least 12V and 1.5A
  • Pins are in power and VGA cables are straight and not broken
If you can see on screen display (OSD), then your monitor is powered correctly.

If you still cannot see regular display, check the following:
  • Set the monitor to the correct mode by pressing the MODE or AV button
  • Set your computer to a lower resolution that the monitor can handle such as 800x600
  • Some graphics cards have a Composite Sync setting. You may need to toggle this setting.
Display still does not show (VM70)
After pressing the on button, it takes about 5 seconds for the VM70 display to appear.
Windows 9X causing page fault blue screen when touching the touch panel during system booting up for PS/2 model
Avoid touching the touch panel when booting up the system.
The PS/2 touchkit driver is not loaded properly when the panel is touched during system booting up in Windows 2000
Avoid touching the touch panel when booting up the system.
Touchkit driver for DOS cannot be installed if autoexec.bat file does not exist in the system
Create an empty autoexec.bat for installation.
Touchkit driver for Win9X RS232 model might be disabled after system reboot if the Logitech mouseware installed
  1. modify the registry for Logitech mouseware so that it will not scan the COM port where the touchkit RS232 controller attached
  2. run regedit and go to HKEY_LOCAL_MACHINE\Software\Logitech\MouseWare\CurrentVersion\Global
  3. right click on PortSearchOrder and choose the amend command
  4. remove the COM port which TouchKit uses
  5. save the registry
Touchkit USB controller with firmware version 2.08 causes system BIOS to hang when the system boots up
Disconnect the touchkit USB controller. Change the BIOS setting that [USB Legacy Device] to disabled and then reboot.
Touchkit driver for DOS hangs the system when a serial mouse is connected to the COM port
Remove the serial mouse or change the Touchkit port I/O address to avoid conflict same I/O address with the serial mouse.
What is the blue wire for? (Not available in all models)
The blue wire allows for automatic switching of your monitor to AV2 mode. It will automatically switch to it when connected to a 12V power source. This is useful if you have a rear view camera connected to your car. The monitor will still function fine if the blue wire is not used.
There is no sound coming out of the monitor
  • Speakers work only in AV mode
  • Make sure audio input is plugged in
  • Make sure the volume is not on mute or low:
    1. Press the menu button to bring up the On Screen Display (OSD)
    2. Navigate to the speaker icon using the + and - buttons
    3. Press the menu button once again
    4. Press the + and - buttons to adjust the volume level. Make sure it is not in mute (indicated by a bar across the speaker)
    5. Press the menu button to accept the current setting
    6. Navigate to the exit icon
    7. Press menu to exit
Cannot hibernate or shutdown from Windows with the touchscreen connected
  1. Go to Control Panel->System->Hardware->Device Manager
  2. Click on Mice and other pointing devices->USB Touchscreen Controller
  3. Click on the Power Management Tab
  4. UNCHECK "Allow this device to bring the computer out of standby"
  5. Click on OK
How do I set the resolution to 800x480?
Unless your graphics adapter supports it, 800x480 is usually not available. As an alternative, you can try to download PowerStrip to get an 800x480 resolution.
Is this monitor really widescreen?
The VM70 and VM92 monitors have widescreen (16:9 ratio) dimensions. Both feature native WVGA 800x480 resolutions.
Unfortunately, most videocards use a graphic chipset that doesn't support 800x480.
You can use a program called Powerstrip available from http://www.entechtaiwan.com. Please visit the website to download the free trial version and to check for compatibility with your videocard.

For Linux users, you can use the following Modeline in your XF86Config file to get 800x480:
Modeline "800x480" 31.746 800 864 944 1000 480 508 511 525 -hsync -vsync
or
Modeline "800x480" 31.746 800 860 940 1000 480 508 511 525 -hsync -vsync
or
Modeline "800x480" 38.55 800 832 976 1032 480 489 495 613 -hsync -vsync
How can I use the touch functionality?

The touch function is supported through the USB-connector. Just install the enclosed software (drivers for all popular operating systems are available – Windows, Linux, Mac). Please be aware that the software only works with a PC! You cannot control a DVD-player, a camera, etc. by connecting it to the touch monitor with the USB-adapter.

After the sucessful driver installation you control the cursor of the PC with your finger or a pen. One touch is the left mouse button, two times fast is a double click and if you press and hold longer it is the klick of the right mouse button. Additional, you can optimize the software settings for your own personal usage.

With the help of e.g. the Microsoft virtual keyboard (included in the Microsoft operating system) you can control your PC completely without any additional device.

Can I use more than one touch monitor on a single PC?
Yes. Through Multi Monitor mode, you can use more touch monitors at the same time. Also, you can decide which monitor the cursor is moved when you touch one of the touch monitors.
Does the touch functionality affect the picture quality?
No, the touch panel is transparent and non-reflecting. There is no significant degredation in picture quality.
The touch function is not working properly. What can I do?
If you have problems with the touch screen, please check if the driver and all cables are installed properly. Otherwise, the most common fault is generated by the protective foil on the touch display. Please take off the protection foil for best use of the display.
How can I start up the touch display?

The main usage of the touch display is together with a PC. That means, that you should connect the display via VGA for the picture and via USB for the touch functionality. Furthermore, all monitors have loudspeakers which you can connect through a 3.5mm stereo jack.

The 7 inch to 12.1 inch touch display series has besides the VGA-connector two video cinch inputs each. To them, you can connect your camera, DVD-player, gaming console or handy with appropriate video/tv-out.

How do I connect the touch display to the appropriate power supply?
All displays have an external power supply. That means, that they are supplied by 12V DC. That is why you have two options - use the 12V DC power supply or the included 12V power adapter.
How can I mount the display on the wall?
Most of our monitors can be hooked up to VESA 75 or VESA 100 standard mounts. If not specified, custom mounts are required.
Everything on my screen is mirror inverted or upside down, what should I do?
Within the 7 inch to 12.1 inch OSD menu, you can change the picture to mirror inverted or upside down. This function is necessary, when the monitor is mounted over head or you use a rear view camera. The settings can be made within the OSD menu when you have a video source connected and you open the OSD menu (display is in Video 1 or Video 2 mode).
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